Ancilla Is Not Recognizing Telephone Handset Being Off-Hook

Ancilla Is Not Recognizing Telephone Handset Being Off-Hook

Problem:

Ancilla software does not detect the telephone handset being off-hook. Modem Blaster 19.2 Voice may be experiencing a hardware or software conlict that is preventing it from detecting the telephone handset.

Solution:

To troubleshoot the above problem, please follow these procedures:

Ensure the telephone cables are connected to the correct jacks
If present, remove any Y-connectors attached to the telephone. The telephone must be directly connected to the modem in order for Ancilla to detect when the handset has been lifted.
DELTREE the Ancilla directory and re-install the sotware. When re-installing the software, do the following:
1. Install the DOS software first. (Installing Qmodem is optional).
2. Select "Yes" when prompted by the software to update the AUTOEXEC.BAT.
3. Do not install Ancilla when prompted by the DOS software.
4. After a hard re-boot, install Ancilla from a Windows command line.
5. Once Ancilla is installed, run the Port/IRQ Setup program in the Ancilla group.
6. Select the correct COM port and IRQ setting for the Modem Blaster 19.2; default is COM 3 and IRQ 5.
7. Restart Windows.
Search the SYSTEM.INI file for occurences of the word "COM" in the [386Enh] section. Remark out the occurences by replacing a semicolon (;) in front of the line. Ancilla places the following lines in the [386Enh] section of the SYSTEM.INI file:

COM3Base=3E8
COM3Irq=5
COM3FIFO=0

Note:The above statements are the deault settings for the Modem Blaster 19.2. These lines may appear differently if you have made any setting changes.